The Importance of Submitting Individual Support Requests

Think of each support request as an individual "task" rather than an ongoing conversation.

The Importance of Keeping Support Requests Distinct

When submitting a support request, it’s important to ensure that each request addresses a single, specific issue. This helps us resolve your concerns efficiently and prevents unnecessary delays caused by tracking multiple, unrelated tasks within the same ticket.

The Never-Ending Ticket Problem

When a support request covers multiple issues—especially unrelated ones—the ticket becomes difficult to manage and may never reach a natural resolution.

For example, if you submit a request to publish a blog post and later add a request to research a new plugin for contact form tracking, the ticket remains open indefinitely.

One task might be quick to complete, while the other requires research, evaluation, and implementation, leading to unnecessary delays and confusion.

What You Should Do

• Group Related Tasks Together: If you need a blog post added with an image, that’s one request.
• Separate Unrelated Requests: If you also need help finding a contact form plugin, submit that as a separate request.
• Avoid Chaining Issues: Once a request is resolved, new issues should go into a new ticket rather than being added to an old one.

You Don’t Need Separate Requests For Small Details

We don’t expect you to create a new request for every small detail within the same task. If your support request is to add a blog post, you don’t need a separate ticket for adding the title, uploading an image, or embedding a video—those all fall under the same task.

Benefits of Keeping Requests Separate

• Faster Resolutions: We can complete and close tickets more efficiently.
• Clearer Tracking: Each issue gets the attention it deserves.
• Less Confusion: No more long, convoluted email chains trying to track multiple issues in one ticket.

Here's how you can review all of your support requests: How To View Your Support Tickets

By keeping requests focused and separate, we can provide better, faster, and more effective support. If you’re ever unsure whether to combine tasks into one request or separate them, just ask—we’re happy to help!