What is Cloud Auto Scaling?

This feature is only available for clients on our Managed WordPress or Managed WooCommerce plans.

Sometimes you need a little more horsepower for your site. Auto Scaling allows your service to instantly handle more concurrent users, making it easier for your cloud platform to handle surges up and down in activity.

By default, Auto Scaling is off because most clients don't need it and there is overhead to manage the billing. See pricing below.

What are “concurrent users?”

“Concurrent users” refers to the number of users on your website clicking links, adding items to their cart, or otherwise actively engaging with content. It is not a reflection how many total visitors are scrolling, reading, or otherwise passively viewing your content at one time, which is often a higher number.

What does it cost?

Auto Scaling is disabled by default on certain plans, and all accounts receive 24 free hours per month. The first cumulative 24 hours of scaling for your site are free. After that, we will charge $0.20 per minute (billed in 6 minute increments).

You will receive a separate invoice for Auto Scaling after the end of the billing cycle, at which time we automatically charge the credit card on your account.

Limitations

As noted above, Auto Scaling helps your website handle surges in activity by allowing more concurrent users. This will help maintain performance for many activity surges, but it is possible some spikes in activity may push your needs past the next plan level.

If you find that your site is consistently Auto Scaling, it is probably time to upgrade. You may either upgrade your service from the Client Portal, or contact our Sales Team, who will help find the best plan for your needs.

If you are curious about the source of increased activity, open a ticket with our Support Team and they will be happy to assist you.