NX-MWP: How to Log In to Your New WordPress Staging Site – Help Center

What This Article Covers

This guide explains how to log in to the WordPress admin area of your new staging site — whether it's a copy of your live site or a brand-new blank site.

Before You Start

Know whether your staging site is a clone of your live site (a copy for testing) or a new blank site (a fresh install).
If you're not sure which type you have, check your support ticket or email — it will say.

Which type of staging site do you have?

Option A: My staging site is a clone of my live site

When we copy your live site to staging, your login details come with it. You don't need a new username or password.

Go to your staging site's admin login page.

Your support team will send you the direct link. It will look something like abc123def.nxcli.io/wp-admin.
Enter the same username and password you use on your live site.

Your staging site is an exact copy, so your existing credentials work here too.
If you've forgotten your password, click "Lost your password?" on the login page.

Enter your email address. WordPress will send you a link to create a new password.

⚠️ Heads Up: If you don't receive the password reset email, that's normal. Staging sites aren't always connected to your regular email delivery. Just contact support and we'll reset it for you.

Option B: My staging site is a new blank site

If we created a fresh WordPress site for you, your login details are stored in a secure link we sent you. We use a service called 1Password to share them safely.

Open the 1Password link from your support email.

Look for the link in your original setup email or support ticket. Click it to open the secure page.
Enter your email address when prompted.

1Password will send a short verification code to your inbox.
Check your email for the code, then enter it on the page.

This confirms it's really you before showing your credentials.
Copy your username and password and save them somewhere safe.

We recommend a password manager, a secure note, or your browser's saved passwords. This link expires in 30 days.
Go to your staging site's admin login page and sign in with the credentials you just saved.

Your support team will send you the direct link to the login page.

✅ You're all set! Once you're logged in, you'll land on the WordPress dashboard and can begin your work.

Common Questions

I entered my live site password but it's not working on staging.: This can happen if your password was changed recently, or if the clone was made at a point when a different password was active. Use the "Lost your password?" link on the login page, or contact support for a quick reset.
My 1Password link isn't working or has expired.: Links expire after 30 days. If yours has expired, contact support and we'll send a new one.
Where do I go to log in?: Your support team will include the direct link in your setup email. If you can't find it, open a support ticket and we'll resend it.

Still Need Help?

If you're having trouble logging in, don't worry — contact our support team and we'll get you in right away.