NX-MWP: How to Access Your Staging Site Files and Credentials – Help Center

What This Article Covers

This guide explains what server and file access options are available for your staging site, and how to get your credentials if you or your developer need them.

💡 Tip: Most clients never need to access server files directly. If you're working with a developer, you can forward this article to them.

Getting Your Server Credentials

Your server access credentials were included in your setup email. If you can't find that email, need your credentials resent, or aren't sure what you received, contact support and we'll send them to you securely.

🚫 Important: Store your credentials somewhere safe after you receive them. Do not share them by email or text message.

Your Access Options

Your hosting plan does not include a traditional control panel like cPanel. Here's what's available instead:

SSH (recommended for developers): Secure command-line access to your server files. Credentials are in your setup email.
FTP/SFTP: File transfer access for uploading or downloading files without the command line. Contact support if you need FTP credentials.
Database access: Direct database access is available but requires technical setup. Contact support and we can assist or handle it for you.

⚠️ Heads Up: Direct database access is an advanced task. If you're not sure whether you need it, reach out first — we're happy to do it for you.

When You're Ready to Go Live

Let us know when testing is complete.

Reply to your support ticket and we'll kick off the migration from staging to your live site.
We'll set up your production environment.

This includes security tools, speed optimization, email delivery, and spam protection — all handled by our team.

Common Questions

I don't know if I need SSH or FTP. Which should I use?: If you're not sure, you probably don't need either right now. Most staging work happens inside the WordPress admin area. If your developer needs server access, share this article with them and they'll know which option fits.
I never received my server credentials.: Contact support and we'll send them again right away.

Still Need Help?

If you need help with server access or aren't sure how to proceed, contact our support team and we'll walk you through it.