Billing Policy for Hosted Services

Most hosted services (email, website, and maintenance plans) are billed in full-month increments on the first of each month.

If service begins mid-month, the first invoice will include a one-time pro-rated charge covering the partial month up to the next billing cycle.

Cancellations received after the first of the month remain active until the end of that billing period — partial-month refunds or credits are not issued.

To ensure proper backups, account removal, and cancellation with our upstream providers, cancellation requests must be received at least ten (10) business days before the end of the current billing period. Requests submitted after that cutoff will take effect at the end of the following month.

This policy keeps billing consistent with industry standards and allows us to maintain accurate records, prevent data loss, and ensure a clean shutdown of your services.