Why You Shouldn't Mark Your Own Domain's Emails as Spam

Issue

Clients sometimes receive spam or phishing emails that appear to originate from their own domain (e.g., sales@your-domain.com or wordpress@your-domain.com). Mistakenly marking these messages as spam in your email host can inadvertently flag your own legitimate emails as spam.

What Happens When You Mark Your Own Domain as Spam?

• Email providers start associating your domain with spam activity.
• Legitimate emails (like sales inquiries, form submissions, or notifications) may get blocked or filtered.
• Overall email deliverability can suffer, affecting communications with customers and internal teams.

Common Scenario

Your WordPress website uses the address wordpress@your-domain.com to send contact form submissions or notifications directly to sales@your-domain.com. If you flag these as spam, your email host sees your domain as untrustworthy, potentially blocking critical business communications.

What Should You Do Instead?

1. Never Mark Your Own Domain's Emails as Spam:
   • Always verify the email's authenticity. If it's clearly spam or phishing, delete the message or use rules in your email client to handle these specifically.
2. Use Email Authentication Tools:
   • Implement SPF, DKIM, and DMARC records. These tools help prevent spoofed emails from reaching your inbox by clearly marking genuine messages from your domain.
3. Set Up Email Filtering Rules:
   • Instead of marking emails as spam, create rules in your email client or hosting environment to automatically handle suspicious emails without affecting legitimate communications.

Need Help?

If you're experiencing issues or need assistance setting up authentication and filtering, please contact support—we're here to help!